Tweek. 
Help & Support

Tweek is a simple online to-do calendar with a weekly layout. We’ve done our best to make our interface intuitive for new users, but there are still some things to explain.

General

Can I share my calendar with someone else?

Unfortunately, at the moment, you can't share your calendar unless you give someone your credentials and manage the calendar together. We have plans to add shared calendars, but this feature is not available just yet.

How can I use Tweek offline?

If you need to make edits to your  calendar while you are offline, keep the page open. This will allow Tweek to cache the page for offline editing, and we’ll sync your changes when you get back online. You will spot the rolling sync icon when we are trying to push changes to the server.

Recurring tasks and notifications?

We’re working on these features and plan to release them very soon. Stay tuned! 😉

I have a feature request

Great! We are a user-centric company that is open to new ideas on how to make our product better. We already have a clear roadmap of future developments, but interesting innovations may be prioritized. Shoot us an email or tweet us your request! 👉🏼

How is my data secured?

We know you’ve entrusted us with your valuable data, and we take its security very seriously. Tweek runs on Google Firebase and uses the Firebase Realtime Database for data storage, so it cannot be accessed by unauthorized parties.

All user data is encrypted and stored at rest. Keys and encryption policies are managed in the same way and in the same keystore as Google’s production services.

TLS is built into Firebase Hosting, so content is always delivered securely to your device.

Integrations

How does the Google Calendar sync work?

Tweek instantly imports 50 events from your Google Calendar from the day the sync occurs. After that, every new event added to your Google Calendar will automatically be synced with Tweek.

This only works one-way (Google Calendar -> Tweek), which means if you change an event in Tweek, it won’t be changed in your Google Calendar. Similarly, tasks added to Tweek won’t automatically be added to your Google Calendar.

What types of Google Calendar events can be synced?

All existing events or events you have been invited to are instantly synced with Tweek.

Unfortunately recurring events, tasks and reminders are not supported right now. But don’t worry, we’re working on it.

Do you have an API?

Not at the moment, but it’s definitely on the roadmap! If you'd like us to prioritize this, shoot us an email or tweet us your request! 👉🏼

I want to suggest an integration

Slack? Trello? Training Peaks? Great! We already have some ideas about the products we’d love to integrate, but new and interesting products may be prioritized. Shoot us an email or tweet us your request! 👉🏼

Do you offer any discounts?

Subscribing to the annual plan gives you an almost 30% discount compared to the monthly subscription option.

Subscription

Is there a trial period for the Premium subscription?

Unfortunately not. We have plans to add this option in the near future, but for now, the Premium version is subscription only. If you try it out and aren't happy with your experience, we offer a seven-day money-back guarantee.

I’m from Europe. Do I have to pay VAT?

It depends on whether you purchase your Tweek subscription as a company or as an individual. As an EU company, you can simply enter your VAT ID number during checkout to deduct the VAT from your order. However, if you’re buying a subscription as an individual EU citizen, you will be required to pay VAT.

Are my payments secure?

We neither have access to nor store your card details. All payments are performed through the payment service provider Braintree and through PayPal.


What kind of payment methods do you accept?

We use Braintree for processing payments. It supports payments from Visa, Mastercard, Maestro and Discover bank cards. AMEX cards are not supported, but we’ll add them soon.

I can’t pay for your service because the payment fails

We use Braintree, which is a well-known and trusted payment gateway from PayPal. Sometimes transactions are rejected and we can’t do anything about it. The problem may be between your bank and Braintree. We can only advise you to check your card type to see if it meets our payment method requirements or try another card. AMEX cards are not supported, but we’ll add them soon.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. However, you will instantly lose access to all Premium features. But don’t worry, you will still have access to your calendar and tasks.

Where can I find my invoices?

Invoices are located in the Billing section of your profile. They are automatically generated based on your provided details and cannot be changed.

If you have any questions or if you just want to share your ideas, feel free to drop us a line hello@tweek.so