Tweek. 
Help & Support

Tweek is a simple online to-do calendar with a weekly layout. We’ve done our best to make our interface intuitive for new users, but there are still some things to explain.

General

How can I use Tweek offline?

If you need to make edits to your calendar while you are offline, keep the page open. This will allow Tweek to cache the page for offline editing, and we’ll sync your changes when you get back online. You will spot the rolling sync icon when we are trying to push changes to the server.

I have a feature request

Great! We are a user-centric company that is open to new ideas on how to make our product better. We already have a clear roadmap of future developments, but interesting innovations may be prioritized. Shoot us an email or tweet us your request! 👉

How is my data secured?

We know you’ve entrusted us with your valuable data, and we take its security very seriously. Tweek runs on Google Firebase and uses the Firebase Realtime Database for data storage, so it cannot be accessed by unauthorized parties.

All user data is encrypted and stored at rest. Keys and encryption policies are managed in the same way and in the same keystore as Google’s production services.

TLS is built into Firebase Hosting, so content is always delivered securely to your device.

How do I delete my account?

To permanently delete your account, select the “Account” option on your profile. Once your account is deleted, you will no longer be charged for your subscription, and we’ll make sure that all of your data is securely deleted from our servers. This action cannot be undone. You will be unable to access your account data immediately upon deleting your account.

Calendars

How do I create an additional calendar?

You can quickly and easily create additional calendars to split up your workflow or manage special projects. Free users are limited to two calendars, but those with premium accounts can create an unlimited number of calendars.

Can I share my calendar with someone else?

Yes! You can choose to share your main calendar or you can create an additional calendar just for collaborating with your friends, family or co-workers. Go to the “Share” option and invite your chosen collaborators by email. Invited members will receive an email with a link to directly join your calendar.

How do I delete a calendar?

To permanently delete a calendar, make your way to the “Settings” option. Here, you can delete any additional calendars you’ve added, but not your first one. Be aware that once you delete a calendar, all tasks, notes and other information associated with it will be instantly inaccessible. This action cannot be undone, and all calendar members will lose access.

Integrations

How does the Google Calendar sync work?

Tweek instantly imports 50 events from your Google Calendar from the day the sync occurs. After that, every new event added to your Google Calendar will automatically be synced with Tweek.

This only works one-way (Google Calendar -> Tweek), which means if you change an event in Tweek, it won’t be changed in your Google Calendar. Similarly, tasks added to Tweek won’t automatically be added to your Google Calendar.

What types of Google Calendar events can be synced?

All existing events or events you have been invited to are instantly synced with Tweek.

Unfortunately recurring events, tasks and reminders are not supported right now. But don’t worry, we’re working on it.

Do you have an API?

Not at the moment, but it’s definitely on the roadmap! If you'd like us to prioritize this, shoot us an email or tweet us your request! 👉

I want to suggest an integration

Slack? Trello? Training Peaks? Great! We already have some ideas about the products we’d love to integrate, but new and interesting products may be prioritized. Shoot us an email or tweet us your request! 👉

Do you offer any discounts?

Subscribing to the annual plan gives you an almost 30% discount compared to the monthly subscription option.

Subscription

Is there a trial period for the Premium subscription?

Unfortunately not. We have plans to add this option in the near future, but for now, the Premium version is subscription only. If you try it out and aren't happy with your experience, we offer a seven-day money-back guarantee.

I’m from Europe. Do I have to pay VAT?

It depends on whether you purchase your Tweek subscription as a company or as an individual. As an EU company, you can simply enter your VAT ID number during checkout to deduct the VAT from your order. However, if you’re buying a subscription as an individual EU citizen, you will be required to pay VAT.

Are my payments secure?

We neither have access to nor store your card details. All payments are performed through the payment service provider Braintree and through PayPal.


Where can I find my invoices?

Please contact us if you need an invoice. They are automatically generated based on your provided details and cannot be changed.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. Once you cancel subscription, you’ll no longer be charged.  Premium features will be available until the billing period.

I can’t pay for your service because the payment fails

We use Braintree, which is a well-known and trusted payment gateway from PayPal. Sometimes transactions are rejected and we can’t do anything about it. The problem may be between your bank and Braintree. The most common reasons for declines are:

- Incorrect credit card number or expiration date;
- Insufficient funds;
- The bank declined based on location;
- The bank's fraud rules blocked the transactionIssues with browser.

What should I do if I still cannot make a payment?
1. Try to use another credit card.
2. Use Paypal for payment. You don't need to create an account for that, you can use your credit card to pay with PayPal.
3. If you have problems with the form, please use another browser.
4. Please make sure all fields are filled in correctly.
5. Try disabling various blockers in your browser, such as Adblocker.
6. Send us an email and we will prepare the invoice, which can be paid quickly and without fees.

What kind of payment methods do you accept?

We use Braintree for processing payments. It supports payments from PayPal, Visa, Mastercard, Maestro and Discover bank cards. AMEX cards are not supported, but we’ll add them soon.

If you have any questions or if you just want to share your ideas, feel free to drop us a line hello@tweek.so