Tweek.
Privacy policy

General

How can I use Tweek offline?

If you need to make edits to your calendar while you are offline, keep the page open. This will allow Tweek to cache the page for offline editing, and we’ll sync your changes when you get back online. You will spot the rolling sync icon when we are trying to push changes to the server.

I have a feature request

Great! We are a user-centric company that is open to new ideas on how to make our product better. We already have a clear roadmap of future developments, but interesting innovations may be prioritized. Shoot us an email or tweet us your request! 👉

How is my data secured?

We know you’ve entrusted us with your valuable data, and we take its security very seriously. Tweek runs on Google Firebase and uses the Firebase Realtime Database for data storage, so it cannot be accessed by unauthorized parties.
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All user data is encrypted and stored at rest. Keys and encryption policies are managed in the same way and in the same keystore as Google’s production services.
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TLS is built into Firebase Hosting, so content is always delivered securely to your device.

How do I delete my account?

To permanently delete your account, select the “Account” option on your profile. Once your account is deleted, you will no longer be charged for your subscription, and we’ll make sure that all of your data is securely deleted from our servers. This action cannot be undone. You will be unable to access your account data immediately upon deleting your account.

Calendars

How do I create an additional calendar?

You can quickly and easily create additional calendars to split up your workflow or manage special projects. Free users are limited to two calendars, but those with premium accounts can create an unlimited number of calendars.

Can I share my calendar with someone else?

Yes! You can choose to share your main calendar or you can create an additional calendar just for collaborating with your friends, family or co-workers. Go to the “Share” option and invite your chosen collaborators by email. Invited members will receive an email with a link to directly join your calendar.

How do I delete a calendar?

To permanently delete a calendar, make your way to the “Settings” option. Here, you can delete any additional calendars you’ve added, but not your first one. Be aware that once you delete a calendar, all tasks, notes and other information associated with it will be instantly inaccessible. This action cannot be undone, and all calendar members will lose access.

Integrations

How does the Google Calendar sync work?

Tweek instantly imports 50 events from your Google Calendar from the day the sync occurs. After that, every new event added to your Google Calendar will automatically be synced with Tweek.
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This only works one-way (Google Calendar -> Tweek), which means if you change an event in Tweek, it won’t be changed in your Google Calendar. Similarly, tasks added to Tweek won’t automatically be added to your Google Calendar.

What types of Google Calendar events can be synced?

All existing events or events you have been invited to are instantly synced with Tweek.
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Unfortunately multiple day events, tasks and reminders are not supported right now. But don’t worry, we’re working on it.

Do you have an API?

Not at the moment, but it’s definitely on the roadmap! If you'd like us to prioritize this, shoot us an email or tweet us your request! 👉

I want to suggest an integration

Slack? Trello? Training Peaks? Great! We already have some ideas about the products we’d love to integrate, but new and interesting products may be prioritized. Shoot us an email or tweet us your request! 👉

Do you offer any discounts?

Subscribing to the annual plan gives you an almost 30% discount compared to the monthly subscription option.

Subscription

Is there a trial period for the Premium subscription?

Unfortunately not. We have plans to add this option in the near future, but for now, the Premium version is subscription only. If you try it out and aren't happy with your experience, we offer a seven-day money-back guarantee.

I’m from Europe. Do I have to pay VAT?

It depends on whether you purchase your Tweek subscription as a company or as an individual. As an EU company, you can simply enter your VAT ID number during checkout to deduct the VAT from your order. However, if you’re buying a subscription as an individual EU citizen, you will be required to pay VAT.

Are my payments secure?

We neither have access to nor store your card details. All payments are performed through the payment service provider Braintree and through PayPal. 

Where can I find my invoices?

Please contact us if you need an invoice. They are automatically generated based on your provided details and cannot be changed.

Can I cancel my subscription at any time?

Yes, you can cancel your subscription at any time. Once you cancel subscription, you’ll no longer be charged. Premium features will be available until the billing period.

I can’t pay for your service because the payment fails

We use Braintree, which is a well-known and trusted payment gateway from PayPal. Sometimes transactions are rejected and we can’t do anything about it. The problem may be between your bank and Braintree. The most common reasons for declines are:

- Incorrect credit card number or expiration date;
- Insufficient funds;
- The bank declined based on location;
- The bank's fraud rules blocked the transactionIssues with browser.

What should I do if I still cannot make a payment?
1. Try to use another credit card.
2. Use Paypal for payment. You don't need to create an account for that, you can use your credit card to pay with PayPal.
3. If you have problems with the form, please use another browser.
4. Please make sure all fields are filled in correctly.
5. Try disabling various blockers in your browser, such as Adblocker.
6. Send us an email and we will prepare the invoice, which can be paid quickly and without fees.

What kind of payment methods do you accept?

We use Braintree for processing payments. It supports payments from PayPal, Visa, Mastercard, Maestro and Discover bank cards. AMEX cards are not supported, but we’ll add them soon.

Thank you for stopping by. Although Tweek looks simple and innocent, we take the security and privacy of your data, which you entrust to us, very seriously.

The main thing you need to know is that Tweek uses Google Cloud infrastructure and servers. This means that the availability and reliability of storing your data are approximately at the level of 99.99%. Data is also encrypted on Google's servers at rest.

Learn more about the Security and encryption of your data.

Also, keep in mind that at any time you can permanently delete all your content without the possibility of recovery.

Check out our Privacy Policy for more details.

Privacy Policy
Last updated: May 26, 2024
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This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.

We use Your Personal data to provide and improve the Service. By using the Service, You agree to the collection and use of information in accordance with this Privacy Policy.
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Interpretation and Definitions
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Interpretation
The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.
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Definitions
For the purposes of this Privacy Policy:
Account means a unique account created for You to access our Service or parts of our Service.
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Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
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Application refers to Tweek, the software program provided by the Company.
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Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to Scada SIA, European Union, Gustava Zemgala gatve 76, Riga, Latvia, LV-1039.
For the purpose of the GDPR, the Company is the Data Controller.
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Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
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Country refers to: Latvia, European Union.
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Data Controller, for the purposes of the GDPR (General Data Protection Regulation), refers to the Company as the legal person which alone or jointly with others determines the purposes and means of the processing of Personal Data.
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Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
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GDPR refers to EU General Data Protection Regulation.
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Personal Data is any information that relates to an identified or identifiable individual.
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For the purposes of GDPR, Personal Data means any information relating to You such as a name, an identification number, location data, online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural or social identity.
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Service refers to the Application or the Website or both.
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Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used. For the purpose of the GDPR, Service Providers are considered Data Processors.
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Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
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Website refers to Tweek, accessible from https://tweek.so
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You means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
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Under GDPR, You can be referred to as the Data Subject or as the User as you are the individual using the Service.
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Collecting and Using Your Personal Data
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Types of Data Collected
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Personal Data
While using Our Service, We may ask You to provide Us with certain personally identifiable information that can be used to contact or identify You. Personally identifiable information may include, but is not limited to:

Email address
First name and last name
Address, State, Province, ZIP/Postal code, City
Usage Data
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Usage Data
Usage Data is collected automatically when using the Service.
Usage Data may include information such as Your Device's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that You visit, the time and date of Your visit, the time spent on those pages, unique device identifiers and other diagnostic data.
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When You access the Service by or through a mobile device, We may collect certain information automatically, including, but not limited to, the type of mobile device You use, Your mobile device unique ID, the IP address of Your mobile device, Your mobile operating system, the type of mobile Internet browser You use, unique device identifiers and other diagnostic data.
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We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.
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Information Collected while Using the Application
While using Our Application, in order to provide features of Our Application, We may collect, with Your prior permission:
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Pictures, Videos, Audios and other information from your Device's camera and photo library
Any other files that you provide on your own
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We use this information to provide features of Our Service, to improve and customize Our Service. The information may be uploaded to the Company's servers and/or a Service Provider's server or it may be simply stored on Your device.
You can enable or disable access to this information at any time, through Your Device settings.
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Tracking Technologies and Cookies
We use Cookies and similar tracking technologies to track the activity on Our Service and store certain information. Tracking technologies used are beacons, tags, and scripts to collect and track information and to improve and analyze Our Service. The technologies We use may include:

Cookies or Browser Cookies. A cookie is a small file placed on Your Device. You can instruct Your browser to refuse all Cookies or to indicate when a Cookie is being sent. However, if You do not accept Cookies, You may not be able to use some parts of our Service. Unless you have adjusted Your browser setting so that it will refuse Cookies, our Service may use Cookies.
Web Beacons. Certain sections of our Service and our emails may contain small electronic files known as web beacons (also referred to as clear gifs, pixel tags, and single-pixel gifs) that permit the Company, for example, to count users who have visited those pages or opened an email and for other related website statistics (for example, recording the popularity of a certain section and verifying system and server integrity).

Cookies can be "Persistent" or "Session" Cookies. Persistent Cookies remain on Your personal computer or mobile device when You go offline, while Session Cookies are deleted as soon as You close Your web browser.
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We use both Session and Persistent Cookies for the purposes set out below:
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Necessary / Essential Cookies
Type: Session Cookies
Administered by: Us
Purpose: These Cookies are essential to provide You with services available through the Website and to enable You to use some of its features. They help to authenticate users and prevent fraudulent use of user accounts. Without these Cookies, the services that You have asked for cannot be provided, and We only use these Cookies to provide You with those services.
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Cookies Policy / Notice Acceptance Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies identify if users have accepted the use of cookies on the Website.
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Functionality Cookies
Type: Persistent Cookies
Administered by: Us
Purpose: These Cookies allow us to remember choices You make when You use the Website, such as remembering your login details or language preference. The purpose of these Cookies is to provide You with a more personal experience and to avoid You having to re-enter your preferences every time You use the Website.
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Tracking and Performance Cookies
Type: Persistent Cookies
Administered by: Third-Parties
Purpose: These Cookies are used to track information about traffic to the Website and how users use the Website. The information gathered via these Cookies may directly or indirectly identify you as an individual visitor. This is because the information collected is typically linked to a pseudonymous identifier associated with the device you use to access the Website. We may also use these Cookies to test new pages, features or new functionality of the Website to see how our users react to them.
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For more information about the cookies we use and your choices regarding cookies, please visit our Cookies Policy or the Cookies section of our Privacy Policy.
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Use of Your Personal Data
The Company may use Personal Data for the following purposes:
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To provide and maintain our Service, including to monitor the usage of our Service.
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To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
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For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
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To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
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To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
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To manage Your requests: To attend and manage Your requests to Us.
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For business transfers: We may use Your information to evaluate or conduct a merger, divestiture, restructuring, reorganization, dissolution, or other sale or transfer of some or all of Our assets, whether as a going concern or as part of bankruptcy, liquidation, or similar proceeding, in which Personal Data held by Us about our Service users is among the assets transferred.
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For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.
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We may share Your personal information in the following situations:

With Service Providers: We may share Your personal information with Service Providers to monitor and analyze the use of our Service, for payment processing, to contact You.
For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside.
With Your consent: We may disclose Your personal information for any other purpose with Your consent.

Retention of Your Personal Data
The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.
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The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.
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Transfer of Your Personal Data
Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to — and maintained on — computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.
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Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.
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The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.
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Delete Your Personal Data
You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.
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Our Service may give You the ability to delete certain information about You from within the Service.
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You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.
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Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.
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Disclosure of Your Personal Data
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Business Transactions
If the Company is involved in a merger, acquisition or asset sale, Your Personal Data may be transferred. We will provide notice before Your Personal Data is transferred and becomes subject to a different Privacy Policy.
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Law enforcement
Under certain circumstances, the Company may be required to disclose Your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g. a court or a government agency).
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Other legal requirements
The Company may disclose Your Personal Data in the good faith belief that such action is necessary to:

Comply with a legal obligation
Protect and defend the rights or property of the Company
Prevent or investigate possible wrongdoing in connection with the Service
Protect the personal safety of Users of the Service or the public
Protect against legal liability

Security of Your Personal Data
The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, We cannot guarantee its absolute security.
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Detailed Information on the Processing of Your Personal Data
The Service Providers We use may have access to Your Personal Data. These third-party vendors collect, store, use, process and transfer information about Your activity on Our Service in accordance with their Privacy Policies.
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Analytics
We may use third-party Service providers to monitor and analyze the use of our Service.
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Google Analytics
Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Service. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network.
You can opt-out of having made your activity on the Service available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js and dc.js) from sharing information with Google Analytics about visits activity.
You may opt-out of certain Google Analytics features through your mobile device settings, such as your device advertising settings or by following the instructions provided by Google in their Privacy Policy: https://policies.google.com/privacy
For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy
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Email Marketing
We may use Your Personal Data to contact You with newsletters, marketing or promotional materials and other information that may be of interest to You. You may opt-out of receiving any, or all, of these communications from Us by following the unsubscribe link or instructions provided in any email We send or by contacting Us.
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We may use Email Marketing Service Providers to manage and send emails to You.
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Mailjet
Their Privacy Policy can be viewed at https://www.mailjet.com/
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Payments
We may provide paid products and/or services within the Service. In that case, we may use third-party services for payment processing (e.g. payment processors).
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We will not store or collect Your payment card details. That information is provided directly to Our third-party payment processors whose use of Your personal information is governed by their Privacy Policy. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover. PCI-DSS requirements help ensure the secure handling of payment information.
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Apple Store In-App Payments
Their Privacy Policy can be viewed at https://www.apple.com/legal/privacy/en-ww/
Google Play In-App Payments
Their Privacy Policy can be viewed at https://www.google.com/policies/privacy/
Stripe
Their Privacy Policy can be viewed at https://stripe.com/us/privacy
PayPal
Their Privacy Policy can be viewed at https://www.paypal.com/webapps/mpp/ua/privacy-full
Braintree
Their Privacy Policy can be viewed at https://www.braintreepayments.com/legal/braintree-privacy-policy

Here is a list of the subprocessors we currently work with:
Ahrefs — Search Engine Optimization, Singapore
Craft — Internal documentation, UK
Digital Ocean — Hosting services, USA
Google Cloud — Cloud services, USA
GSuite — Email, Docs, Collaboration, USA
Helpscout — Customer support, USA
Linear — Issue tracking, USA
Notion — Internal documentation, USA
ChartMogul — Subscription Analytics Platform, Germany
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Usage, Performance and Miscellaneous
We may use third-party Service Providers to maintain and improve our Service.
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Invisible reCAPTCHA
We use an invisible captcha service named reCAPTCHA. reCAPTCHA is operated by Google.
The reCAPTCHA service may collect information from You and from Your Device for security purposes.
The information gathered by reCAPTCHA is held in accordance with the Privacy Policy of Google: https://www.google.com/intl/en/policies/privacy/
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GDPR Privacy
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Legal Basis for Processing Personal Data under GDPR
We may process Personal Data under the following conditions:

Consent: You have given Your consent for processing Personal Data for one or more specific purposes.
Performance of a contract: Provision of Personal Data is necessary for the performance of an agreement with You and/or for any pre-contractual obligations thereof.
Legal obligations: Processing Personal Data is necessary for compliance with a legal obligation to which the Company is subject.
Vital interests: Processing Personal Data is necessary in order to protect Your vital interests or of another natural person.
Public interests: Processing Personal Data is related to a task that is carried out in the public interest or in the exercise of official authority vested in the Company.
Legitimate interests: Processing Personal Data is necessary for the purposes of the legitimate interests pursued by the Company.

In any case, the Company will gladly help to clarify the specific legal basis that applies to the processing, and in particular whether the provision of Personal Data is a statutory or contractual requirement, or a requirement necessary to enter into a contract.
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Your Rights under the GDPR
The Company undertakes to respect the confidentiality of Your Personal Data and to guarantee You can exercise Your rights.
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You have the right under this Privacy Policy, and by law if You are within the EU, to:

Request access to Your Personal Data. The right to access, update or delete the information We have on You. Whenever made possible, you can access, update or request deletion of Your Personal Data directly within Your account settings section. If you are unable to perform these actions yourself, please contact Us to assist You. This also enables You to receive a copy of the Personal Data We hold about You.
Request correction of the Personal Data that We hold about You. You have the right to have any incomplete or inaccurate information We hold about You corrected.
Object to processing of Your Personal Data. This right exists where We are relying on a legitimate interest as the legal basis for Our processing and there is something about Your particular situation, which makes You want to object to our processing of Your Personal Data on this ground. You also have the right to object where We are processing Your Personal Data for direct marketing purposes.
Request erasure of Your Personal Data. You have the right to ask Us to delete or remove Personal Data when there is no good reason for Us to continue processing it.
Request the transfer of Your Personal Data. We will provide to You, or to a third-party You have chosen, Your Personal Data in a structured, commonly used, machine-readable format. Please note that this right only applies to automated information which You initially provided consent for Us to use or where We used the information to perform a contract with You.
Withdraw Your consent. You have the right to withdraw Your consent on using your Personal Data. If You withdraw Your consent, We may not be able to provide You with access to certain specific functionalities of the Service.

‍Exercising of Your GDPR Data Protection Rights
You may exercise Your rights of access, rectification, cancellation and opposition by contacting Us. Please note that we may ask You to verify Your identity before responding to such requests. If You make a request, We will try our best to respond to You as soon as possible.
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You have the right to complain to a Data Protection Authority about Our collection and use of Your Personal Data. For more information, if You are in the European Economic Area (EEA), please contact Your local data protection authority in the EEA.
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Children's Privacy
Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, We take steps to remove that information from Our servers.
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If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, We may require Your parent's consent before We collect and use that information.
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Links to Other Websites
Our Service may contain links to other websites that are not operated by Us. If You click on a third party link, You will be directed to that third party's site. We strongly advise You to review the Privacy Policy of every site You visit.
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We have no control over and assume no responsibility for the content, privacy policies or practices of any third party sites or services.
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Changes to this Privacy Policy
We may update Our Privacy Policy from time to time.
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You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.
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Contact Us
If you have any questions about this Privacy Policy, You can contact us:

By email: hello@tweek.so

Tweek. Privacy policy